What to expect on Arrival
Our aim is to make you feel as comfortable as we can. We want you to feel at home and relaxed during your stay.
You will be greeted by our friendly reception staff on arrival. They will assist in completing any remaining paperwork.
At reception, you will be welcomed by a member of their nursing team. The nurse will join you in a walk around the clinic, ensuring that you are able to find your way around easily. Once you are comfortable and settled in your room, the nursing team will take you through a series of formalities designed to find out your recovery intentions and goals for your stay.
There is a telephone by the bed in each room, which can be used to make and receive free local calls. Please note that STD calls are subject to peak rates, and not residential discounted rates. You will be charged for any long distance or mobile calls on discharge.
LOCAL CALLS: Lift the receiver & dial ‘0’ & then the number.
The clinic cannot take any responsibility for valuable items. We advise leaving things like jewellery, cash and expensive appliances at home. Should leaving cash at home not be possible, it may be left at Reception for safekeeping. It should be noted that access to the safe is only available during office hours. Please see Unit staff if this service is required.
Leave During the Day
It is critical that clinic staff know where you are at all times. It is therefore requested that each time you leave the clinic you fill in the leave book and paperwork.
If you are granted leave during the day, you may go on leave outside group time and by arrangement. You are to return to the clinic by 8.00pm.
We ask that you retire to bed by 10.00pm to 10.30pm. This is for your benefit and out of respect to other residents. Please speak to the clinic staff if you are unable to sleep at this time.
The clinic is secured and alarmed and reopened at 7.00am.
Medication prescribed for conditions other than psychiatric conditions (such as physical conditions) will be your financial responsibility during your stay at the clinic. All outstanding pharmacy accounts will be sent to you on discharge. These should be presented to your Health Fund as some of your medications may be covered. If you have a Pharmaceutical Benefits Card, please inform staff on admission and they will ensure this information is given to the Pharmacy.
On admission and during your stay, we ask that you present any personal electrical items to be checked. If there are any concerns, the hospital's maintenance officer will be asked to examine them.
A washing machine and a dryer is available for use in the laundry. Washing powder is free of charge and patients may use the laundry at any time during daytime hours.
We welcome your feedback and any suggestions on how we can improve our services. You may also be asked to participate initiatives aimed at improving the quality of our service. These can include focus groups and patient satisfaction surveys.
Official Visitors are appointed by the Minister for Health. They visit Berkeley Vale Clinic on a monthly basis. They talk to patients, inspect records and registers, report on the standards of facilities and services, liaise with staff about issues or concerns and report any problems to the Principal Official Visitor and/or the Minister for Health. If you do not see the Official Visitors during your stay and you wish to speak to them a letter can be left in the Official Visitor’s Box on the Ward.
Drugs and Alcohol
No illicit drugs or alcohol may be consumed at any time while you are a patient in Berkeley Vale Clinic. Violation of this policy may result in discharge.
Please do not bring a camera into the clinic. Photographs within the Clinic may compromise other patient’s confidentiality.
Please respect the privacy of all other patients at Berkeley Vale Clinic and encourage your visitors to do the same. Do not disclose the identity of a patient, or the nature of a patient’s illness, outside of the clinic.
Berkeley Vale Private Hospital is a non-smoking facility. A smoking area has been provided outside the clinic.
Patients and visitors who choose to smoke must do so in the designated area only, at their own risk.
Smoking outside the clinic is not permitted between 10:00pm and 7:00am. Quit smoking support is available by speaking to the nursing staff or your doctor.
Patients who smoke within the confines of the building or outside the designated smoking area may be discharged from Berkeley Vale Private Hospital.
Motor Vehicle Policy
The clinic holds the safety of all our patients and visitors in the highest regard. For this reason, patients are not allowed to drive for the duration of their stay in the clinic. Should you arrive with a motor vehicle, we ask that you make arrangements for the vehicle to be taken home as soon as possible.
For safety reasons, shoes must be worn at all times in the clinic.
Caffeine is a psychoactive drug, meaning it alters mood, thinking and/or behaviour. Caffeine is also a stimulant drug. Stimulants increase the body’s state of arousal by speeding up the production of nerve impulses, which increases the activity of the brain. It can interfere with prescription medication.
The effects of caffeine in large doses (i.e. more than 600mg or eight average cups of coffee) include headache, hand tremors, impaired coordination, nervousness, diarrhoea and even delirium.
At Berkeley Vale Clinic we strongly discourage the use of energy drinks due to their high content of caffeine.