Patient Services

Type of Accommodation

Berkeley Vale Private Hospital offers a high standard of accommodation with both shared and private rooms. All rooms have ensuite facilites, specifically designed for maximum access.

While we will make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity, it may be necessary to offer you a shared room.

For visitor accommodation please contact the reception staff

Staying with Children in hospital

We encourage a parent (s) to spend as much time as possible with their child during the child’s hospitalisation. We also encourage parents, where possible, to assist with the washing, dressing, feeding and entertaining of their child as this helps minimise the trauma of being handled by strangers.

If you and your child would like to visit the ward and theatre area prior to admission, please inform the Pre Admission Officer, who will contact the Theatre Manager to arrange a tour of the facility

Access for Disabled Persons

The hospital will ensure that it is always accessible to disabled persons.

The hospital is single storey, it has no entry or internal steps and has a wheelchair for visitors if required. Each patient bathroom is wheelchair accessible.

Disabled parking spaces are available near the front entrance.

Admissions for disabled persons will be taken by telephone if necessary.

Interpreter Service

In the event a patient is being admitted to Berkeley Vale Private Hospital who is unable to speak English, staff will ensure arrangements for an interpreter service.

Flowers and Mail

Flowers and mail are delivered directly to your room. If you have mail to post please contact the Reception staff and this will be arranged for you.

Kiosk

A kiosk, offering light meals and refreshments, is located at reception. The kiosk welcomes patients and visitors between the hours of 9am and 3pm Monday to Friday . The kiosk also provides an assortment of magazines and toiletries

Meals

Our catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirement.

Consultations with dieticians can be made should you have any special dietary needs.

Newspapers and magazines

An assortment of magazines and newspapers may also be purchased from our kiosk

Our Policy on Alcohol and Smoking

The consumption of alcohol is not advised prior to surgery and may interact with some medications. Patients are not permitted to bring alcoholic beverages to the hospital, unless prior discussion with the Nurse Unit Manager has occurred.

Berkeley Vale Private Hospital provides a non-smoking environment. We ask that you and your visitors respect the health of others and only smoke within the designated area of the hospital

Parking and Public Transport

A bus service is provided by Red Bus Service. Please contact them directly for service times. Bus timetables are provided at our Reception Area.

There is a total of one hundred (100) free off street parking spaces available in our visitor’s car park

Veteran Affairs patients and war widows may be eligible for transport provided through the Department of Veteran’s Affairs, to and from the hospital, if medically required. Check with your General Practitioner.

Pastoral Care

Your spiritual needs may be catered for by pastoral care visitors who attend the Hospital on a regular basis. Your own clergy person is very welcome – please ask the nursing staff to arrange a visit.

Patient Rights and Responsibilities

A charter of patient’s rights and responsibilities has been prepared and provided in the pre-admission package for patients.

All hospitals in the Ramsay Health Care Group comply with the Commonwealth Privacy Act in relation to the management of personal information. Our Privacy Policy and consent form relating to our collection and use of your health information will be provided to you on admission.

If you have any further enquires in relation to our Privacy Policy or our Health information management practices please contact the hospital or visit the Ramsay Health Care website www.ramsayhealth.com.au

Patient Complaints

All complaints by patients or carers will be investigated.

If the complaint is unable to be resolved at departmental level, the CEO/DON will personally overview the complaint investigation and reply to the complainant

Telephones

You can make and receive free local calls from the telephone by your bed. Please note that STD calls are subject to peak rates, and not residential discounted rates. You will be charged for any long distance or mobile calls on discharge. Alternatively, public telephones are located in the hospital for your convenience

For your convenience your relatives and friends can telephone your room directly. On admission please request your direct extension number from the nurse caring for you

Television

A single handset by you bed allows you to select any of the local television stations. An in-house movie channel is also available. Earplugs are also provided for the comfort of yourself and others.