Berkeley Vale Private Hospital
Part of Ramsay Health Care

Patient Services

Type of Accommodation

Berkeley Vale Private Hospital offers a high standard of accommodation with both shared and private rooms. All rooms have ensuite facilites, specifically designed for maximum access.

While we will make every endeavour to provide you with your accommodation preference, please understand that in certain circumstances of high activity, it may be necessary to offer you a shared room.

For visitor accommodation please contact the reception staff

Staying with Children in hospital

We encourage a parent (s) to spend as much time as possible with their child during the child’s hospitalisation. We also encourage parents, where possible, to assist with the washing, dressing, feeding and entertaining of their child as this helps minimise the trauma of being handled by strangers.

If you and your child would like to visit the ward and theatre area prior to admission, please inform the Pre Admission Officer, who will contact the Theatre Manager to arrange a tour of the facility

Access for Disabled Persons

The hospital will ensure that it is always accessible to disabled persons.

The hospital is single storey, it has no entry or internal steps and has a wheelchair for visitors if required. Each patient bathroom is wheelchair accessible.

Disabled parking spaces are available near the front entrance.

Admissions for disabled persons will be taken by telephone if necessary.

Advanced Care Directive

Advanced Care Planning is thinking ahead about your preferences for health care treatment should you be seriously ill or injured. An ACD ensures your wishes are clearly known and can be easily followed. Bring your ACD whenever you come to hospital. It will be included in a prominent position in your medical record. Give a copy to the person likely to be identified as the “person responsible”.

Where do I get more information?
If you need more information contact:

  • Guardianship Tribunal at www.gt.nsw.gov.au
  • Your General Practitioner
  • Your hospital ward, hospital social worker

Animal Assistance

Visitors may bring pets to the facility but to outdoor areas only. Animals, with the exception of registered assistance dogs will not be permitted in the hospital.

Bedside Clinical handover

Bedside clinical handover is the sharing of clinical information from the staff member who has given direct care of the patient, to the staff member who will be taking over the care of the patient. Performing handover at your bedside allows the nurse e to visualize what is discussed and to ensure continuity in your care.

Visitors and those visiting others in the room will be asked to leave while personal information about you is discussed. Parents, carers and family member can stay during your handover if you choose. If you have any questions your nurse will be happy to discuss any non-urgent needs that you may have once the handover is complete. At any time if you or your family is concerned about your condition, please do not hesitate to discuss this with the nurse who is looking after you.

Falls Prevention Program

Our staff are here to assist you and help you understand the need for active participation in our Falls Risk Assessment Program

Berkeley Vale private utilises a /falls Prevention Program to maintain safety of our patients whilst in hospital. Precautions you can take to decrease your risk of falling:

  • Wear closed, non-slip slippers
  • Ensure you call bell is always close at hand
  • Notify staff about your sleeping routine at home and if you require a night light
  • Notify staff you use a walking aid
  • Always ring the nurse call bell for assistance or supervision to mobilse around the room, is bathroom or ward
  • Do not go to the toilet by yourself, particularly if you are unsteady on your feet or have rectly undergone surgery.

To visitors, family and friends – precautions you can take to decrease our patients risk of falling:

Nursing staf can then provide safe environment where required. For example

  • Bed rails can be replaced in an upright position prior to your departure
  • Call bells and other important belongings (glasses, books etc) can be placed within easy reach of the patients
  • Ensure that the room remains tidy by removing any clutter to eliminate hazards
  • We encourage our patients to ask for nursing assistance when transferring or mobilsing around the room
  • Alert the nursing staff if you notice episodes of confusion or unsteadiness in the patient.

Flowers and Mail

Flowers and mail are delivered directly to your room. If you have mail to post please contact the Reception staff and this will be arranged for you.

Identification of Staff

All staff wears name badges as a means of identification and internal security. The badge shows the staff member’s name and position. If you cannot see a staff member’s identification badge you may ask them to show you.

Internet

Internet access is available by using the NetKiosk located near main reception.

Interpreter Service

If the service of an interpreter is required, contact the Hospital prior to admission so that the necessary arrangements can be made. There may be a cost associated with the service.

Kiosk

A kiosk, offering light meals and refreshments, is located at reception. The kiosk welcomes patients and visitors between the hours of 9am and 3pm Monday to Friday. The kiosk also provides an assortment of magazines and toiletries.

Laundry

The hospital does not provide a personal laundry service. Please make your own arrangement with the help of family and friends. If this is not possible, please ask your nurse about alternatives.

Meals

Our catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirement.

Consultations with dieticians can be made should you have any special dietary needs.

Newspapers and magazines

An assortment of magazines and newspapers may also be purchased from our kiosk

Our Policy on Alcohol and Smoking

The consumption of alcohol is not advised prior to surgery and may interact with some medications. Patients are not permitted to bring alcoholic beverages to the hospital, unless prior discussion with the Nurse Unit Manager has occurred.

Berkeley Vale Private Hospital provides a smoke free environment. We ask that you and your visitors respect the health of others and do not smoke on hospital grounds.

Parking and Public Transport

A bus service is provided by Red Bus Service. Please contact them directly for service times. Bus timetables are provided at our Reception Area.

There is a total of one hundred (100) free off street parking spaces available in our visitor’s car park.

Veteran Affairs patients and war widows may be eligible for transport provided through the Department of Veteran’s Affairs, to and from the hospital, if medically required. Check with your General Practitioner.

Pastoral Care

Your spiritual needs may be catered for by pastoral care visitors who attend the Hospital on a regular basis. Your own clergy person is very welcome – please ask the nursing staff to arrange a visit.

Patient Rights and Responsibilities

A charter of patient’s rights and responsibilities has been prepared and provided in the pre-admission package for patients.

All hospitals in the Ramsay Health Care Group comply with the Commonwealth Privacy Act in relation to the management of personal information. Our Privacy Policy and consent form relating to our collection and use of your health information will be provided to you on admission.

If you have any further enquires in relation to our Privacy Policy or our Health information management practices please contact the hospital or visit the Ramsay Health Care website

Patient Complaints/Compliments

We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete the feedback form available in all ward areas. Completing this form enables us to evaluate and improve the services provided to our patients and visitors. These questionnaires are anonymous. If you wish to write a specific and/ or signed letter, please address your letter to the Chief Executive Officer thus ensuring your comments are acknowledged and dealt with appropriately. Regular patient satisfaction surveys are conducted independently of the Hospital by the Ramsay contracted surveying company. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate. If you are concerned about your care or the Hospital’s services please contact the Nursing Unit Manager on the ward or the Chief Executive Officer/Director of Clinical of Services. Complaints can be received by writing a letter, by telephone, in person or through our survey system.

All complaints by patients or carers will be investigated.

Alternatively you may write to: healthcare Complaints /commission

Loocked Bay 18, Strawberry Hills, NSW, 2012

Preventing Pressure Injuries

A pressure injury is an area of skin that has been damaged due to unrelieved pressure. Pressure injuries may look minor, such as redness on the skin or a sore spot over the tailbone, heels, elbows, hips or buttocks, but they can hide more damage under the skin’s surface.

Prevention

The best way to relieve pressure is to keep active and change position every 20 minutes whether you are lying in bed or sitting in a chair.

If you are unable to move yourself, you will need to ask your nurse for assistance to change your position regularly.

‘it is important to keep you skin and bedding dry so if you have a urinary or faecal incontinence use the recommended incontinence pads and a barrier creams to help protect the skin

Skin should be washed with a mild soap and moisturized if it si dry after washing.

Special equipment such as air mattresses, botties or cushion may be used to reduce pressure and prevent friction and shearing of the skin.

Tell staff if you have any soreness over a bony area, redness, blistered or broken skin.

It is important that you eat a well-balanced diet to aid healing and reduce your risk of getting a pressure area. If you are unable to eat a normal diet because of your illness or have poor nutrition for other reasons we will arrange for the dietitian to see you to provide advice about nutirition.
Move! Move! Move1

R.E.A.C.H. out to us

We know that you know yourself or your loved one best. This is why we want you to let us know if you notice a worrying change. REACH is a communication process which will help you share your concerns with us. REACH will help with worrying concerns that have not yet been addressed or acted on by staff. The letters in REACH will remind you of the steps you can take to participate in your care, or the care of your loved one.

It has been formed from the initial letters of these steps
R – Recognize – you may recognize a worrying change in your loved ones condition, or if you are a patient, you may recognize a worrying change in yourself
E – Engage – if you do recognize a worrying change talk to the nurse that is looking after your loved one or your. Tell the nurse/doctor your concerns
A – Act – if your concern is not responded to, or you or your loved one is getting work, act. Ask to speak to the nurse in charge. This should occur within 30 minutes
C – Call if you are still concerned and request a doctor
H – Help will be on its way

Will I offend staff if I REACH out?
No, staff in this facility support patient and carer involvement. You know now you feel or how your loved one usually behaves. We also encourage you to raise your concerns with us during time of handover between staff shifts.

Telephones

You can make and receive free local calls from the telephone by your bed. Please note that STD calls are subject to peak rates, and not residential discounted rates. You will be charged for any long distance or mobile calls on discharge.

For your convenience your relatives and friends can telephone your room directly. On admission please request your direct extension number from the nurse caring for you.

Television

A single handset by you bed allows you to select any of the local television stations. An in-house movie channel is also available. Earplugs are also provided for the comfort of yourself and others.

Violence/Aggression

The Hospital’s staff and patients need to work and be cared for in a safe environment; one that is free from violence and aggression. Physical and non-physical violence towards staff and/or others in the facility will not be tolerated. Any such acts may lead to discharge, and may result in the police being notified and legal action being taken.

Ward Organisation

The ward areas are under the supervision of the Nursing Unit Manager during weekdays and a senior Registered Nurse on evening, night and weekend shifts. Any problems that may occur during your stay should be raised with the Nursing Unit Manager


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